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Improved communication is a necessary skill as PAs continue to take on greater responsibility in patient care. Whether sharing bad news, trying to help a patient understand a difficult situation, or responding to conflict or emotion, we all know these conversations are hard. In palliative medicine, communication is considered a procedure, and PAs in all areas should consider it a procedure in which they can be better skilled. Just like any other procedure, good communication can be learned and practiced. Many tools exist to improve communication, yet having the time and space to practice them without consequence or judgment is rare. This workshop aims to highlight communication tools and provide the space to practice and receive feedback. PAs from any specialty area are encouraged to attend. Participants will work in small groups to practice scenarios with real emotions and be guided by skilled PA faculty to learn and witness what better communication looks and feels like.
Note: This session requires separate registration and has limited seating. Sign up when you register for conference.
Learning Objectives:
At the conclusion of this session, participants should be able to:
Describe effective communication techniques
Identify several communication tools: SPIKES, NURSE, REMAP, Serious Illness Guide
Learn how to respond to the emotions of patients and their family members when delivering information
Practice the these communication tools in small groups with faculty support
