RIA: Enhancing Access, Flexibility, and Well-Being: The After Hours Call Program
Tuesday, May 20, 2025
2:15 PM – 2:45 PM
CE: .5 AAPA Category 1 CME
Research in Action (RIA): 25-minute research presentation, eligible for CME
The MGB After Hours Call Group provides a scalable after-hours care model leveraging APPs and RNs for telemedicine and triage. Serving over 1,000 providers and 560,000 patients, the program enhances patient access while providing flexible work opportunities for physician assistants. These work-from-home options for APPs make it a sustainable healthcare solution. This program balances patient care with provider well-being and demonstrates a path toward long-term healthcare delivery innovations.
Authors: Brittany M. Palaski Cristina Bruni
Learning Objectives:
At the conclusion of this session, participants should be able to:
Describe how APPs can be effectively integrated into after-hours care models to improve patient access
Evaluate the program’s impact in improving provider well-being while providing APPs with flexible work-from-home opportunities
