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PROF-Professional Role/Professional Practice

REIM-Reimbursement Issues/Business of Medicine

RIA: Enhancing Access, Flexibility, and Well-Being: The After Hours Call Program

Tuesday, May 20, 2025
2:15 PM – 2:45 PM  
Location: Colorado Convention Center, Room 505
CE: .5 AAPA Category 1 CME
Capturing for On Demand

Research in Action (RIA): 25-minute research presentation, eligible for CME

The MGB After Hours Call Group provides a scalable after-hours care model leveraging APPs and RNs for telemedicine and triage. Serving over 1,000 providers and 560,000 patients, the program enhances patient access while providing flexible work opportunities for physician assistants. These work-from-home options for APPs make it a sustainable healthcare solution. This program balances patient care with provider well-being and demonstrates a path toward long-term healthcare delivery innovations.

Authors:
Brittany M. Palaski
Cristina Bruni

Learning Objectives:

At the conclusion of this session, participants should be able to:
  • Describe how APPs can be effectively integrated into after-hours care models to improve patient access
  • Evaluate the program’s impact in improving provider well-being while providing APPs with flexible work-from-home opportunities